FAQs

Are the SanBox units all-weather?
Our cedar SanBoxes are weather resistant and suitable for both exterior and interior use. Cedar is naturally rot and insect resistant. We also seal each unit after it is stained for added durability and beauty. Cedar will naturally age with weather exposure, however to extend the stain color you may seal it as needed.

What type of sanitizer dispenser comes with my SanBox package?
Listen, we know finding a sanitizer dispenser is hard these days, and costly. Especially if you are not operating an “essential” business. That’s why we were super excited to offer a dispenser with purchase as part of our introductory package. The other plus is - we found we these dispensers you can refill with any gel or liquid sanitizer. Head on down to your local store and buy the cheap large bottle of sanitizer gel, or make your own and you will be good to go. Many popular brand models require their own specific sanitizer refill cartridges which are quite costly. 

How do I initially fill and refill my SanBox Dispenser with sanitizer? 
Please check out our "How to fill my dispenser" this walks you through the whole process. Click, here to view.

What type of sanitizer does the dispenser use?
Dispensers are compatible with gel or liquid hand sanitizer, it's really a user preference. 

Can I buy just the sanitizer dispenser from you?
No, but fortunately for you, our SanBox package is a significantly cheaper option than buying them separately. In fact, most dispensers alone cost $50+ and have are often hard to source during this time.

What does the SanBox come with?
SanBox, one SanSlide, installation hardware. Depending on where you mount your SanBox, you may need an additional screw appropriate for your wall/siding type.

What does the dispenser come with?
Dispenser, mounting screw packet, instruction manual, key to lock dispenser. Please note: the dispenser requires batteries so make sure to check the proper size you need when you get your SanBox package. 

Why does the dispenser only come with one set of screws?
The manufacturer provides a set of installation hardware, and depending on where you mount your SanBox, you may need additional screws appropriate for your walls/siding type.

Is the installation process easy? 
Yes, and we have an installation video that walks you through the whole process. Click, here to view.

Why does it take so long to ship?
We hand make each SanBox so we require a few days to process. Additionally, like most retailers, we are experiencing shipping delays due to COVID-19. We do offer expedited shipping for urgent orders.

What dispenser does the unit fit?
SanBox interior dimensions:

  • Standard SanBox accommodates dispensers: 10 1/2” high x 5 3/8” wide x 4 7/8” deep
  • Supersize SanBox accommodates dispensers: 11 3/8” high x 7 1/16" wide x 4 7/8” deep

What are the instructions for the hand sanitizer dispenser?
An instruction manual will be included in the hand sanitizer dispenser box. We do not manufacture these units, so please refer to their included operational questions.

Why does my cedar SanBox have color variation or small holes in it?
Cedar is natural wood so you often see the unique grain, knots and character...no two units are alike. Each unit’s wood grain/color may be slightly different than pictured.

What is your current lead-time?
In stock items will be shipped within 3-5 business days.
Made to order pieces, please allow 10-14 business days.

  • Please note: we will work with you to make sure you are happy with the artwork first prior to going to print. Final approval must be provided before we start creating your custom SanBox. Please email us at info@sanbox.shop to get started. 

    What is your return policy?
    Your satisfaction is important to us and we take pride in our products, quality and design. Please reach out of you have any questions/concerns.

    Due to the current situation with COVID-19, all sales on the dispenser are final and we do not accept returns. We are continually evaluating this policy against the current rules and regulations that are in place. Please continue to check back for updates to this policy. 

    What is the SanBox product warranty?
    We strive to deliver the perfect product but also realize sometimes items can be damaged in transit. Please inspect your SanBox upon arrival and contact us for help with any product defects as we would be happy to work with you.